Has the user noticed a decrease in the mobile device’s battery performance after installing the DCI mobile app? If so, there are a few ways to help optimize battery usage while running the DCI mobile app. 

Both Android and iPhone devices have a setting called ‘Background App Refresh’. This setting allows apps to automatically search for new information even if the app is not actively running on the screen. Not only does this setting drain data, but it can also have a negative impact on a phone’s battery life. This setting can be disabled across all apps on a mobile device or on each app. Follow the steps below to disable the setting. 

Turn off ‘Background App Refresh’ - iPhone

Disable Entirely
  1. Navigate to and select the Settings app
  2. Tap the General tab
  3. Select Background App Refresh
  4. Turn off Background App Refresh entirely by choosing Off 
Disable App Specific
  1. Navigate to and select the Settings app
  2. Locate the DCI app
  3. If the toggle next to Background App Refresh is on the right side, the setting is enabled. To disable it, drag the toggle to the left.

Turn off ‘Background App Refresh’ - Android

Disable App Specific
  1. From the start screen, pull down the notification bar for Settings.
  2. Tap the gear symbol in the top right-hand corner
  3. In Settings, tap Data Usage.
  4. From the Mobile section, select Mobile Data Usage.
  5. Locate the DCI app beneath the usage graph
  6. If the toggle next to Allow Background Data Usage is on the right side, the setting is enabled. To disable it, drag the toggle to the left.