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  1. Authorization - Monthly Budget

    Description: In this topic, the user will learn how to add monthly budgets to authorizations. A monthly budget is derived from an authorization, but it is not the same as the Monthly Max. Monthly budgets are based on an algorithm and may allow a client to exceed 100% of their monthly budget. To enable Monthly Budgets
    Direct Care InnovationsSep 12, 2023
  2. Why is the "No Active Authorization Error" alert showing on my punch entry?

    If you are attempting to save a punch entry and receive the error message, "There is no active authorization for this account. Please contact your supervisor."  The service has expired OR No authorization has been created for the client for the particular service Please contact your
    Direct Care InnovationsMar 27, 2023
  3. Employee Views Personal Schedule - Video

    are scheduled for the day Each shift will display the start and end time, total hours, and the client or program name, if applicable. Scheduled Shifts
    Direct Care InnovationsJul 31, 2023
  4. April 2021 Release Notes

    Locations Employee Service Accounts Supervisor Dashboard Client Diagnosis Custom Fields Payroll and Billing Authorizations Reports
    Direct Care InnovationsJul 28, 2023
  5. Mobile App - Employee - Manage Unverified Entries

     and is available to be verified in the approval process by the client, employer, or supervisor. Once approved, the status will change to Approved and the entry
    Direct Care InnovationsOct 18, 2023
  6. How to view the details page by changing the URL?

    In this topic, the user will learn how to manipulate a URL to view the details pages for a particular employee, client, authorization, punch, etc. This process saves time when trying to investigate entries, follow up on authorizations from reports, etc. Navigate to any page of the same object type you are trying
    Direct Care InnovationsMar 27, 2023
  7. Offer and Claim Shifts - Video

    for the client or program to claim  When another employee claims the offered shift, a supervisor or employer will review the schedule swap request and approve
    Direct Care InnovationsJul 31, 2023
  8. July 2022 Release Notes

    https://dcisoftware.us19.list-manage.com/track/click?u=6fbd946ee996acce9052496fd&id=5475114f02&e=7596c211cb and Preferred Language - Setting for Client or Employee
    Direct Care InnovationsOct 18, 2023
  9. Reimbursements - Create and Update Service Codes to Allow Reimbursements - FI Mode Only

    Description: In this topic, the user will learn how to create and update service codes to allow reimbursements. Reimbursements allow approved clients and employers to submit payments for reimbursement, per a client’s authorization. Reimbursements can only be created for dollar-based hourly service codes that allow
    Direct Care InnovationsMay 11, 2023
  10. Web Portal Navigation

    Dashboard Widgets The main dashboard has widgets which provide a quick view of employee time, client authorizations, care management, certification information
    Direct Care InnovationsOct 18, 2023