Staff Learning Materials Catalog



















Time Conversion Chart - Minutes to Decimal Hours	Chart showing the conversion of minutes to decimal hours.
Updating the SELG Branch in Mainframe	Local office staff will be able to resolve the “Branch must match service eligibility” error in Mainframe when attempting to create in HATH, OATH or MATH or update vouchers using the UATH screen.

Online Learning

CBT Title	Description
Logging in to OR PTC DCI and Changing Your User Settings	Demonstrates how to change a user’s personal settings.
Recovering a Forgotten Password	Demonstrates how to change a password when it has been forgotten.

Business Processes

Business Process	Description
1.1 Provider Switches During Pay Period - Permanently	There is a need for a permanent switch in provider(s) during a pay period.
1.2 Provider Switches During Pay Period - Temporarily	There is a need for a one-time switch in provider(s) during a pay period.
1.3 Updating Vouchers	Steps to updating an authorization in OR PTC DCI.
1.4 Case with Multiple Providers & Varying Hours	The process for handling cases that have multiple Providers who have varying hours every pay period.
1.5 End Authorization, Expiration, Terminations	A provider is terminated, an authorization ends, or their credentials expire.
1.6 Relinking a Provider and Consumer	Provider begins working for a Consumer they previously had stopped working for.
2.1 Add a New Provider	A new provider needs a profile
2.2 Update Provider Information	Provider information must be updated.
3.1 Add a New Consumer	A new consumer needs a profile in OR PTC DCI.
3.2 Update Consumer Information	Consumer information must be updated in OR PTC DCI.
3.3 Consumer Transfers to a New Branch or Program	A long-term care consumer moves to a new branch or program.
3.4. Return or Request a Fob in the Local Office	A fob is returned to the local office.
3.5 Consumer Passes Away	A consumer passed away.
4.1 Add or Remove Consumer Employer Representative	CER needs to be added.
4.2 Update Consumer Employer Representative Information	CER information must be updated.
5.1 Managing Staff Profiles	Staff member needs an OR PTC DCI profile to be created, modified, or closed.
5.2 Managing User Profiles - Unlock a Profile	OR PTC DCI profile must be unlocked.
6.1 Correct Entry Mistake	A mistake has occurred or a consumer/CER disputes an entry.
6.2 Entries Claimed After 365 Days	Provider has time to turn in past 365 days.
6.3 Over and Underpayments	How to process under and over payments.

New User Forms

Form	Description
Staff Profile Maintenance Form	Form to request the addition of a new State User, modify the access of a current State User, or deactivate a State User.
Consumer/Provider Profile Maintenance Form	Form to request the addition of a new Consumer/Provider combination or to deactivate a Consumer/Provider.
Consumer Employer Representative Profile Maintenance Form	Form to request the addition or deactivation of a Consumer Employer Representative.

Staff Learning Materials Catalog

Online Learning

Business Processes

New User Forms

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