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  1. Unlock a Residential, Day, or Parenting Program Profile

    incorrectly more than the number of attempts configured based on the organization's security policy, the profile will be locked. The supervisor or administrator associated with the program must unlock the profile. Role Required: Super User, Supervisor Permission Required: Residential Program Admin, Day Program Admin
    Direct Care InnovationsOct 18, 2023
  2. Guardian Guide

    device to the client or guardian who uses their finger to draw their signature. This will be reviewed by the program supervisor and compared to the signature … will be reviewed by the program supervisor. FOB - Employee uses the FOB located at the client’s home to generate a token (code) that they enter. This token corresponds
    Direct Care InnovationsJun 23, 2023
  3. Why Can't I Log In?

    email address has changed or is unknown, please contact your supervisor for assistance. Verify the password is entered correctly The password … the error For security purposes, you have been locked out. Please contact your supervisor. The number of password attempts varies by company
    Direct Care InnovationsMar 17, 2023
  4. Day Program Profile Overview

    program profile at check in and check out, so that employees and clients can easily log their attendance in the system. Role Required: Super User, Supervisor … this page. DP5.PNG Schedule View the program schedule. All edits are made from the super user or supervisor profile. DP6.PNG Related articles Related articles
    Direct Care InnovationsOct 18, 2023
  5. Activate New Employee Profile Created via Self-Registration

    -registration feature enabled. Reach out to DCI if the organization is interested in enabling this feature. Role Required: Super User, Supervisor Permission … . Notify the employee and the supervisor that the profile is now active *Please note: The employee can only make training punches until additional employee service
    Direct Care InnovationsSep 07, 2023
  6. Mobile App - Employee - Manage Unverified Entries

    automatically and there is no need for further action. However, in some cases such as when a supervisor or employer edits the employee's time, an unverified entry … time to correct the entry so that it can be paid Unverified: Occurs when a supervisor or employer edits an entry on behalf of an employee The employee
    Direct Care InnovationsOct 18, 2023
  7. FOB EVV Punch

    client’s home. FOB EVV is not available for all programs. There is a replacement cost for lost, missing, or broken FOBs. Speak with a supervisor for details. Role … to document. Speak with a supervisor to ensure there are no additional required fields for the program. Complete the Add New Entry form wizard Client: Enter
    Direct Care InnovationsMay 26, 2023
  8. Group Service Profile - Create, View, Edit, or Deactivate

    tab. Role Required: Super User, Supervisor (*Supervisor role cannot create a new group service profile) Permission Required: Group Service Admin Create a Group … . group_services system_set_up system_setup create_group_service_profile view_group_service edit_group_service deactivate_group_service super_user supervisor
    Direct Care InnovationsOct 02, 2023
  9. Authorizations Widget

    setting is only available for the account types hourly and client transportation. Role Required: Client, Guardian, Supervisor, Employer, Super User, Caseworker … to the guardian, on the client profile. Supervisor - View approved authorizations for clients where the cost center listed on the client profile, employee
    Direct Care InnovationsSep 06, 2023
  10. Business Rule List

    . Please reduce the hours you are attempting to punch or contact your supervisor 2 Number of hours Max Hours Per Week Per Client for Kinship Employees … are attempting to punch or contact your supervisor 2 Number of hours Max Hours Per Week Per Client for Live-in Caregiver Employees This punch, plus
    Direct Care InnovationsApr 10, 2024