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  1. Offer and Claim Shifts - Video

    for another employee to claim. This request then flows to the supervisor for review and approval.  *Please note: Schedule swapping is not permitted by all organizations. Please contact a supervisor or employer to verify utilization. Role Required: Employee (base user) Permission Required: N/A Offer Shift Log
    Direct Care InnovationsJul 31, 2023
  2. Care Management - Admin Guide.pdf

    . Roles Required: Super User, Supervisor Permissions Required: Plan of Care Admin, Client Admin Contents Setting Up Care Management for a Client
  3. Create Availability Template - Video

    Description: In this topic, the user will learn how to create availability templates for supervisor review. *Please note: Templates can be created for up … be made to pending, published, and approved templates. If an approved template is edited, it must be re-published for supervisor review. Role Required
    Direct Care InnovationsJul 28, 2023
  4. Approve Availability Template - Video

    that supervisors know when they are available to work. Availability templates may be reviewed and rejected or approved. *Please note: If approved, supervisors are unable to schedule an employee outside of their approved availability templates. Role Required: Super User, Supervisor Permission Required: N/A Approve
    Direct Care InnovationsSep 12, 2023
  5. Manage Shift Swapping - Video

    shift. Another employee with an active service account for the same program/client can claim the shift. Shift swaps must be approved by the supervisor before they are complete. Role Required: Super User, Supervisor Permission Required: N/A View Shift Swap Requests Log in to personal profile Click Scheduling
    Direct Care InnovationsJul 31, 2023
  6. Imports - Static Data Reference File - Admin Guide.pdf

    0 15 25 30 50 60 100 Role Role Integer View Only 1 Supervisor 2 Payroll Team 3 Billing Team 4 Authorization 5 Auditor 6 Employer 7 Billing
  7. June 2020 Release Notes FI.pdf

    and Confidential: Do Not Distribute Employee Details 41  Select Actions > New Bonus Payment • Only visible to Employer, Supervisor and SuperUser role • Employer and Supervisor cannot create Bonus Payment for themselves • Bonus Payment entries must be made in the Web Portal  Proprietary and Confidential: Do
  8. What is the difference between Service Provider (SP) mode and Fiscal Intermediary (FI) mode?

    Supervisor Role Available Available Employer Role Not Available Available Service Type All Service Types Available All Service Types … Authorizations Not Available Available Overtime Containers Instance Container Instance & Client Containers Supervisor vs Employer Privilege
    Direct Care InnovationsMar 05, 2024
  9. Message - Send a Message

    the following: Supervisor in the cost center(s) in which the employee has a service account Supervisor for the employee's default cost center Payroll role for the employee's default cost center Supervisors can message the following: Active employees and clients that have at least one active account
    Direct Care InnovationsMar 31, 2023
  10. Approve Client Requests - Video

    , as well as the preferred employee. Supervisors of the client’s cost center will receive a notification when a new request is submitted if messaging templates are enabled. Role Required: Super User, Supervisor Permission Required: N/A View Client Requests Log in to DCI Click Scheduling on the main menu Click
    Direct Care InnovationsSep 12, 2023