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  1. Supervisor Role: An Overview - Video

    Description: In this topic, the user will learn an overview of the supervisor role. Supervisors manage employee and client details and service accounts, employee punches, and client attendance. They manage profile certifications, message employees and clients, create schedules, and run reports. Role Required
    Direct Care InnovationsAug 01, 2023
  2. What is the "Needs Review" column on my employees' pending entries?

    time worked is outside the acceptable deviation from the schedule) Client facial recognition failed (the picture taken at the time of service did … be approved Examples of this include: The punch is awaiting client portal sign-off Related articles Related articles appear here based on the labels
    Direct Care InnovationsApr 23, 2024
  3. Imports - Static Data Reference File - Admin Guide

    Type Integer Employee 1 Client 2 Vendor 12 Account Type Type Integer Hourly 1 Residential Program 2 … Holiday 11 Mileage 12 Parenting Program 13 Transportation 14 Client Transportation 15 Vendor 16 Funding Source Type
    Direct Care InnovationsNov 06, 2023
  4. How does DCI calculate my mileage?

    Mobile App Mileage is calculated for mileage-based punches (client transportation and drive) created via the mobile app The Drive button in the mobile … entering punches for Client Transportation and Drive, use point-to-point trips. Do not enter round-trip punches because the system will calculate the punch as zero
    Direct Care InnovationsOct 03, 2023
  5. Schedule Comparison and Setting Schedule Deviation

    Click Employees or Clients on the submenu Search for the employee or client by using the filters, then click Search. Select the employee or client
    Direct Care InnovationsOct 18, 2023
  6. Mobile App - Picture Attestation (*EVV) at Punch

    . Complete the Clock In screen. Client - If only one client the field will auto-populate. If more than one client, click the field to select the appropriate client
    Direct Care InnovationsFeb 28, 2023
  7. January 2024 Release Notes

    Import Enhancement Added the required column Primary to the Client Diagnosis import Import > Diagnosis Codes > Client Diagnosis 1 = Yes - imports as the primary diagnosis for the client *Please note: Selecting Primary on the import does not override a current primary diagnosis. This can only be completed
    Direct Care InnovationsFeb 07, 2024
  8. What does Auto Approval mean in DCI?

    . Auto Approval can be configured for the following account types: Hourly Client Transportation Residential Programs (Employee Punch entries only … it put the client over the authorization? Did it match the schedule (within an acceptable variation)? Was it entered from an approved location (did
    Direct Care InnovationsDec 05, 2023
  9. Renew Authorization

    client funding account is received, renew the authorization instead of creating a new one. New authorizations should be created when there is a new service, which also requires a new client funding account. Role Required: Super User, Authorization, Billing Team Permission Required: Authorizations Admin Access Renew
    Direct Care InnovationsMay 30, 2023
  10. Preferred Language

    added roles or permissions, and client profiles, and is an instance-level setting. Please contact a DCI representative for assistance. Available Languages English Spanish Vietnamese Russian Mandarin Somali Arabic Role Required: Employee (base user), Client Permission Required: N/A Select
    Direct Care InnovationsFeb 28, 2023