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Title | Description |
Demonstrates how to add notes to a Provider’s Profile in OR PTC DCI. | |
Demonstrates how to use the authorizations widget to view authorizations and hours assigned in OR PTC DCI for a consumer and their providers. | |
List of Business Rules in OR PTC DCI with descriptions. | |
Guides staff in the management of cases with multiple providers and varying hours as they relate to Mainframe and OR PTC DCI. | |
This guide provides instructions for staff on what actions to take in OR PTC DCI after a consumer passes away to ensure their account is properly closed. | |
Walkthrough for State Staff to correct a punch entry that is in “Approved” status. | |
Walkthrough for State Staff to correct a punch entry that is in “Processed” status. | |
Demonstrates the steps required when a provider requests payment more than 365 days after providing services. | |
List of the different time entry statuses that a time entry can have in OR PTC DCI, and what actions a staff member or provider can take for each status. | |
List of PTC Errors in Mainframe with descriptions. | |
Step-by-step instructions on how to download and format batch reports using Excel. | |
Demonstrates where to find a Provider’s UniID in DHR. | |
Demonstrates on how to import Excel Sheets into Google Drive. | |
Outline the steps required to successfully link a Consumer to a fob in the Local Office. These steps assume the local office has a fob stored locally. | |
Demonstrates how to create a real-time entry via the OR PTC DCI Landline option, including the number to call. | |
Demonstrates how to use the offline feature in the mobile app. | |
Demonstrates what actions to take when an over or underpayment request is needed. | |
Demonstrates how to use the Staff Profile Maintenance form to make changes to the OR PTC DCI profiles of staff members. | |
Demonstrates how to troubleshoot an OR PTC DCI provider login problem such as new profile creation, forgotten password, or locked profile. | |
Demonstrates how to create and download the Punch Entry Details report to find information on entries, hours worked, and miles claimed by a provider. | |
This guide shows resetting a consumer, provider, or CER’s profile in OR PTC DCI. | |
List of available support resources for Staff. | |
Demonstrates how to submit a request to the PTC Support team. | |
Chart showing the conversion of minutes to decimal hours. | |
Outline the steps required to successfully unlink a Consumer to a fob in the Local Office. | |
Step-by-step instructions on how to update an authorization in OR PTC DCI. |
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