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Staff Training
Title | Description |
Step-by-step computer based training for when a change in authorization is needed and prorating. | |
Step-by-step computer based training on payroll roles and batches, and common questions. | |
Step-by-step training video for Staff on how to use OR PTC DCI. |
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| Title | Description |
Catalog containing all of the Provider learning materials and resources. | |
OR PTC DCI English Provider Orientation OR PTC DCI Russian Provider Orientation | This is a video recording of the Provider Orientation Session where each method of time entry is explained in depth with step-by-step instructions on how to use each Method. |
Consumer/Consumer Employer Representative Learning Materials CatalogGuide | Catalog containing all of the Consumer/Consumer Employer Representative learning materials and resources. |
| Provider and Consumer Resource Guide | A list of resources available to support Providers and Consumers. |
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Title | Description |
Step-by-step process to submit a request to the PTC Support team. | |
Chart showing the conversion of minutes to decimal hours. | |
Step-by-step instructions on how to update an authorization in OR PTC DCI. | |
Walkthrough for State Staff to correct a punch entry that is in “Approved” status. | |
Walkthrough for State Staff to correct a punch entry that is in “Processed” status. | |
This guide provides instructions for staff on what actions to take in OR PTC DCI after a consumer passes away to ensure their account is properly closed. | |
This Quick Reference Guide covers the different time entry statuses that a time entry can have in OR PTC DCI, and what actions a staff member or provider can take for each status. | |
This guide shows resetting a consumer, provider, or CER’s profile in OR PTC DCI. | |
List of PTC Error in Mainframe and what they mean. | |
List of Business Rules enabled in OR PTC DCI. | |
Step-by-step guide on how to add notes to a Provider’s Profile in OR PTC DCI. | |
Step-by-step guide on how to import Excel Sheets into Google Drive | |
Step-by-step guide showing where to find a Provider’s UniID in DHR. | |
Step-by-step instructions on how to download and format batch reports using Excel. | |
How to use the offline feature in the mobile app. | |
How to create a real-time punch as well as the available OR PTC DCI Landline numbers to call. | |
Outline the steps required to successfully link a Consumer to a fob in the Local Office. These steps assume the local office has a fob stored locally. | |
Outline the steps required to successfully unlink a Consumer to a fob in the Local Office. | |
| Staff Resource Guide | A list including all available support resources for Staff. |
| Profile Requests for OR PTC DCI | Explains how to use the Staff Profile Maintenance form to make changes to the OR PTC DCI profiles of staff members. |
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New User Forms
Form | Description |
Form to request the addition of a new State User, modify the access of a current State User, or deactivate a State User. | |
Form to request the addition of a new Consumer/Provider combination or to deactivate a Consumer/Provider. | |
Consumer Employer Representative Profile Maintenance FormForm | Form to request the addition or deactivation of a Consumer Employer Representative. |
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