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Guides
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Title
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Description
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OR PTC DCI Web Portal Overview
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Punch Entries Report (Payroll)
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Walk through of creating a payroll batch using the Punch Entries Report
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How to guide on finding and downloading reports.
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Guide on pending time entries management.
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How to update the password, PIN, security questions, email, phone number and username in OR PTC DCI.
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State Staff: Profile Management
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How-to Guide on updating User Profiles in OR PTC DCI.
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State Staff: Authorization Management
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Informational Guide about Funding Accounts, Service Accounts, and Authorization Management.
Staff Training
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Title
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Description
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OR PTC DCI Staff Training Video
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Step-by-step training video for Staff on how to use OR PTC DCI.
Provider and Consumer Materials
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Description
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Catalog containing all of the Provider learning materials and resources.
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OR PTC DCI English Provider Orientation
OR PTC DCI Russian Provider Orientation
OR PTC DCI Spanish Provider Orientation
OR PTC DCI Vietnamese Provider Orientation
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This is a video recording of the Provider Orientation Session where each method of time entry is explained in depth with step-by-step instructions on how to use each Method.
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Consumer/Consumer Employer Representative Learning Materials Catalog
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Catalog containing all of the Consumer/Consumer Employer Representative learning materials and resources.
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Quick Reference Guides (QRGs)
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Title
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Description
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Guide on what each red eye pending entry means, and the actions needed to remedy the pending entry.
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Chart showing the conversion of minutes to decimal hours.
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Step-by-step instructions on how to update an authorization in OR PTC DCI.
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Correcting a Punch Entry in Approved Status
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Walkthrough for State Staff to correct a punch entry that is in “Approved” status.
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Correcting a Punch Entry in Processed Status
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Walkthrough for State Staff to correct a punch entry that is in “Processed” status.
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Explanation of PTC Errors in DHR
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List of PTC Error in DHR and what they mean.
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How to verify a batch is successfully created in OR PTC DCI.
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List of Business Rules enabled in OR PTC DCI.
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Adding a Note to a Provider’s Profile
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Step-by-step guide on how to add notes to a Provider’s Profile in OR PTC DCI.
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Guide providing tips and reminders for what staff need to look for to maintain and correct time entries in OR PTC DCI.
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Trouble Shooting Guide – Data Integrity
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Guide outlining situations and associated business processes needed to keep information consistent between OR PTC DCI and legacy systems.
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Importing Excel Sheets into Google
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Step-by-step guide on how to import Excel Sheets into Google Drive
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Step-by-step guide showing where to find a Provider’s UniID in DHR.
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How to Download and Format Batch Reports
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Step-by-step instructions on how to download and format batch reports using Excel.
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Formatting OR PTC DCI Reports for Download
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Step-by-step instructions on how to download the Payroll Batch Details Report into Excel.
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How to use the offline feature in the mobile app.
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How to create a real-time punch as well as the available OR PTC DCI Landline numbers to call.
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How to Uninstall and Reinstall the OR PTC DCI Mobile App on Apple Devices
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Step-by-step reference guide on how to uninstall and reinstall the OR PTC DCI mobile app from an Apple smart device.
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Unable to Access DCI Mobile App on Android Device
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Step-by-step instructions on clearing the DCI App Data (cache) on any Android device.
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Outline the steps required to successfully link a Consumer to a fob in the Local Office. These steps assume the local office has a fob stored locally.
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Outline the steps required to successfully unlink a Consumer to a fob in the Local Office.
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Online Learning
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CBT Title
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Description
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Recovering a Forgotten Password
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Hands on step-by-step how to change a password when it has been forgotten.
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Logging in to OR PTC DCI and Changing Your User Settings
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Hands on walkthrough of changing a user’s personal settings.
Business Processes
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Business Process
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Description
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1.1.2 Provider Switches During Pay Period - Permanently
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This process is for if the number of hours between two Providers must change permanently. For example: If a consumer is authorized 40 hours and HCW A has 25 hours but they quit, so you need to lower their hours to zero and increase HCW B’s hours to 40.
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1.1.3 Provider Switches During Pay Period - Temporary
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This process is for if a number of hours between two Providers much change temporarily. For example: If HCW A is on vacation and HCW B must cover those hours.
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Process for if a change in the authorization is needed, including a change in mileage or hours, ending the authorization early, etc.
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Process used to add a new Provider.
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Process used to update Provider information.
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1.3.1 Add Consumer Information
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Process used to add Consumer information.
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1.3.2 Update Consumer Information
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Process used to update Consumer information.
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1.3.3 Consumer Transfers to a New Branch
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Process used to transfer a Consumer to a new branch.
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1.4.1 Add or Remove Consumer Employer Representative
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Process used to add/remove Consumer Employer Representative.
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1.4.2 Update Consumer Employer Representative Information
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Process used to update Consumer Employer information.
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1.4.3 Create Consumer Employer Representative Account
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Create a Consumer Employer Representative Account.
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Process to unlock an account.
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1.6.0 Manually Adding or Updating Branch Info
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Process to add or update branch information.
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1.7.0 Setting Up EVV Options with Consumers and Providers
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This process includes confirming the option they have chosen, confirming the landline, set up with the fob, set up telephony historical time entry (Consumer needs PIN), set up phone EVV, etc.
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Business process needed for retroactive increased weekly cap hours.
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2.12.0 Provider Goes Over Authorized Hours
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Pended Entries Management where an entry pends due to the going over the authorized hours.
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2.2.3 Correct Punch Entry Mistake
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Process for if a Provider, State Staff Member, or Consumer notices a mistake in a punch entry after the Consumer has approved the entry (meaning the Provider cannot edit the entry in OR PTC DCI).
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2.6.2 End Authorization, Expiration, Terminations
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Process to follow when a Provider is terminated, an authorization ends, or their credentials expire. This process should be basically the same as it is in the current system with the addition of updating OR PTC DCI.
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Process to follow when a Consumer passes away.
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4.1.1 Pending Entries Management
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The process for working the pend queue on a daily basis. The purpose is to either approve or reject time entries that have failed a business rule and resolving the issues that caused them to pend.
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This is the process for entering time from OR PTC DCI into Mainframe.
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How to process under and over payments.
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6.1.0 Case with Multiple Providers & Varying Hours
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The process for handling cases that have multiple Providers who have varying hours every pay period.
New User Forms
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Form
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Description
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Staff Profile Maintenance Form
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Form to request the addition of a new State User, modify the access of a current State User, or deactivate a State User.
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Consumer/Provider Profile Maintenance Form
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Form to request the addition of a new Consumer/Provider combination or to deactivate a Consumer/Provider.
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Consumer Employer Representative Profile Maintenance Form
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Form to request the addition or deactivation of a Consumer Employer Representative.
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