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DCI Help Center

Created by dciconfluenceprod, last modified by Kristen Ziegler on May 03, 2022

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Resources for All Users

EVV

Page:

EVV Electronic Visit Verification Alternate Vendor Aggregation
Page:

Texas - EVV Aggregation
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FOB EVV Punch
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EVV FOB - Admin
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What is EVV or Electronic Visit Verification?

Click here to see all EVV related articles

Mobile App

Page:

What is a system identifier when downloading the mobile app?
Page:

Mobile App - Client - E-Signature
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Mobile App - Client Transportation
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Can I edit my entries in the mobile app?
Page:

Guardian - Entry Sign-Off

Click here to see all mobile app related articles

Admin

Page:

Billing Module - Admin Guide
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Import Formats - Admin Guide
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EVV FOB - Admin
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Imports - Static Data Reference File - Admin Guide
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Reports Guide

Click here to see all admin guide related articles

Billing

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Billing Module - Admin Guide
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What is a Billing Hold?
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Write Off Batches
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What are previously billed entries?
Page:

Reconcile Billing Batches

Click here to see all billing related articles

Payroll

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Pay Codes - Settings Module
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Payroll Batch Automation
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What are previously paid entries?
Page:

What is a payroll entry?
Page:

Vendor Payments Workflow - FI Mode Only

Click here to see all payroll related articles

Imports

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Import Formats - Admin Guide
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How can I format Excel files to keep the leading zeros?
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Import Module - Admin Guide
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Imports - Static Data Reference File - Admin Guide

Click here to see all import related articles

Reports

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What Report should I use? I am looking for __ data.
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How can I format Excel files to keep the leading zeros?
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Reports - Run and Download
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Reports Guide
Page:

Case Workers Guide

Click here to see all report related articles

Videos

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Client Request for Services - Video
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Guardian Views Client Schedule - Video
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Client Views Schedule - Video
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Guardian Sign-Off - Video
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Guardian Request for Client Services - Video

Click here to see all articles with a video

Resources for Service Providers

General

Page:

System Set-Up - Admin Guide

Click here to see all service provider related articles

Supervisors

Page:

Add or Edit a Punch for an Employee
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Residential Program - Supervisors
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Why Can't I See My Employee's Punch?
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EVV FOB - Admin
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Add Attachments - Super User, Supervisor, Employer

Click here to see all supervisor related articles

Scheduling

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Client Views Schedule - Video
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Scheduling Module - Guardian
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Scheduling Module - Client
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Approve Client Requests - Video
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Approve Availability Template - Video

Click here to see all scheduling related articles

Employee

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Message - View Message & Take Action
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Add Notes - Web Portal
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Add Transportation to Day Program Punches
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Verify a Punch - Employee
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Add Attachments - Employee

Click here to see all employee related articles

Admin

Page:

Billing Module - Admin Guide
Page:

Import Formats - Admin Guide
Page:

EVV FOB - Admin
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Imports - Static Data Reference File - Admin Guide
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Reports Guide

Click here to see all admin guide related articles

Resources for Fiscal Intermediaries

General

Click here to see all fiscal intermediary related articles

Employer

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Add Attachments - Super User, Supervisor, Employer
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Reports - Run and Download
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Create a Punch for an Employee: Employer Guide - Video
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What are the definitions of the Client, Guardian, and Employer profile types?
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Daylight Savings Entries

Click here to see all employer related articles

Employee

Page:

Message - View Message & Take Action
Page:

Add Notes - Web Portal
Page:

Add Transportation to Day Program Punches
Page:

Verify a Punch - Employee
Page:

Add Attachments - Employee

Click here to see all employee related articles

Admin

Page:

Billing Module - Admin Guide
Page:

Import Formats - Admin Guide
Page:

EVV FOB - Admin
Page:

Imports - Static Data Reference File - Admin Guide
Page:

Reports Guide

Click here to see all admin guide related articles

Frequently Asked Questions & Troubleshooting

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Why Can't I Approve an Entry?
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How do I view my profile details?
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What Are Custom Fields?
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Why am I receiving the alert, "You don't have permission to access this page"?
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How does DCI handle Daylight Savings Time?

Click here to see all frequently asked questions and troubleshooting articles

Need more help?

Call 855-344-3729

or

Submit a request

Releases

Click here to see all release related articles

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